Job Description:
In one sentence: Responsible for providing best-in-class technical support to a global customer base.
What will your job look like?
- You will maintain ownership for the resolution of complex technical problems, including debugging, simulations, locating bugs, tool and script development for problem diagnosis, troubleshooting, and reproduction
- You will be responsible for providing resolution to issues within the parameters of contractual Service Level Agreements (SLAs)
- You will assume ownership and accountability of support for specific modules within an application
- You will serve as an expert on specific module or applications, and deal with complex assignments.
- You will Investigate, debugs and reproduces issues, provides fixes and workarounds and verifies changes to ensure continued operability of the software solution
- You will demonstrate continuous improvements and increased efficiency to the software or business processes by utilizing Software Engineering tools, innovative techniques and the reuse of existing solutions
- You will contribute to meeting the SLAs and KPIs as applicable for the account and unit – for example, responsiveness, resolution, software quality SLAs, etc
- You will communicate with internal/external customers to enhance the understanding of customer problems, and verifies that an appropriate resolution has been applied.
All you need is…
- A good numerate degree from a respected university
- Excellent analytical and problem-solving skills
- Good communication skills with a genial and professional manner
- Strong interest in computing and technology
- Enthusiasm and diligence
- Be comfortable working in a small, dynamic, busy team
- Practical experience of databases, Linux (e.g. shell scripting) and networking (TCP/IP, HTTP, and other common Internet protocols)
- Customer facing experience
Why will you love this job?
- You will gain valuable experience and wide knowledge of Software integrative systems
- You will have the opportunity to be exposed to advanced market technologies
- You will work with multi channels and divers area of expertise
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