Indian Community in Australia

IT Jobs Available in Sydney. Must start ASAP

2 resources needed
Senior Support Analyst  – 3 month contract 

Job Description
Responsibilities:

• Strong 5+ years of experience working as a support analyst and ability to deliver high quality and workable solutions for support issues.
• Working closely with software teams to validate features through design reviews, testing.
• Collects detailed information to categorize request in order to determine method of resolution.
• Performs level I system administration functions.
• Directs the activities of lower level technical support analysts to contribute to the overall performance of the help desk operation.
• Provide production support and carry out, ticket triage, in-depth troubleshooting and propose solutions
• Direct interface with customers

Requirements:

• Must have 3 to 5 years’ experience with  .NET, C#, JavaScript, XML,  HTML5, JSON, JAVA, CSS
• Background C, C++. Raven-db, prior management of App support experience is a plus
• Bachelor’s degree – Business or IT with related experience
• Excellent verbal and written communication skills
• Demonstrated ability to organize, facilitate, and recap meetings
• Able to prioritize and execute tasks in a high-pressure environment.
• Experience working in a client-facing role with the ability to build strong relationships
• Process mapping, workflow analysis, data modeling, and design tools experience
• Basic project management skills
• Demonstrated ability to adhere and promote standard support analyst tools, procedures and best practices

  Send Resume to Daniella State on d.state@progressive-au.com

1 resource needed
Support Analyst – 3 month contract

Job Description
Responsibilities:

• Strong 3+ years of experience working as a support analyst and ability to deliver high quality and workable solutions for support issues.
• Working closely with software teams to validate features through design reviews, testing.
• Collects detailed information to categorize request in order to determine method of resolution.
• Performs level I system administration functions.
• Directs the activities of lower level technical support analysts to contribute to the overall performance of the help desk operation.
• Provide production support and carry out, ticket triage, in-depth troubleshooting and propose solutions
• Direct interface with customers

Requirements:

• Must have 2 to 3 years’ experience with  .NET, C#, JavaScript, XML,  HTML5, JSON, JAVA, CSS
• Background C, C++. Raven-db, prior management of App support experience is a plus
• Bachelor’s degree – Business or IT with related experience
• Excellent verbal and written communication skills
• Demonstrated ability to organize, facilitate, and recap meetings
• Able to prioritize and execute tasks in a high-pressure environment.
• Experience working in a client-facing role with the ability to build strong relationships
• Process mapping, workflow analysis, data modeling, and design tools experience
• Basic project management skills
• Demonstrated ability to adhere and promote standard support analyst tools, procedures and best practices

Responsibilities:

• Working closely with software teams to validate features through design reviews, testing.
• Collects detailed information to categorize request in order to determine method of resolution.
• Performs level I system administration functions.
• Directs the activities of lower level technical support analysts to contribute to the overall performance of the help desk operation.
• Provide production support and carry out, ticket triage, in-depth troubleshooting and propose solutions
• Direct interface with customers

  Send Resume to Daniella State on d.state@progressive-au.com